How to Shop Online with Furnifix
Our aim is to make shopping on this site as simple and as convenient as possible. But don't worry if you make a mistake or get lost, as our helpful staff are always on hand to solve any problems or correct any mistakes you've made while ordering!
In this section:
Security
Please note thast this site uses SSL technology at the ordering stage to protect you when entering your credit card details. This means that any data you enter into the credit card purchase form at the end of the buying process is encrypted to prevent anyone else seeing your details. When entering credit card details on this site (or any web site!), always look for the padlock which appears at the bottom right of your web browser.
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Browsing the product catalogue
Use the menu on the left-hand side of each page to select the type of product you wish to browse. When you click on one of these links, you will be presented with the first 9 products in the catalogue for that category. To further refine your selection, you can also use the links the top of each such page (where available) to select a sub-category to create your list.
If there are more than 9 products in a category, you can use the "next" and "previous" links at the bottom of each page to navigate through the entire list of products for that section.
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Using the Shopping Basket
As you browse through the catalogue, you can add products to a virtual shopping basket which you can review later and use to make your purchases, just as you would in a real shop. To put items in the basket, click the "Add To Cart" button next to any product. Please note at this stage you are NOT committing to a purchase - simply storing the item in a list to buy later if you want to.
When you click a "Add To Cart" button, you will be shown your shopping basket with the item added to it. To return to where you were in the catalogue, simply click the "Continue Shopping" link at the bottom of the shopping basket page.
You can return to review your list in the shopping basket at any time by clicking on the "view shopping basket" link at any time you are on the site. The site will remember your selections for as long as you remain on the site. Please note, however, should you click away from our site, your basket will be emptied and if you return, your list will have disappeared!
While reviewing your shopping basket, you can change the quantities of a particular item that you mike like to order, mor remove products from the list. Each item is stored in rows and each row has a quantity box. To change the quantity you wish to store or order, simply change the number inside the quantity box, then click the "update" button at the right-hand side of that row. To remove an item, set the quantity to zero and click update.
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Making a Pruchase
If you have items in your shopping basket and wish to order those items, simply click the "checkout" link at any time you are ready to complete your order. This takes you to the first part of a three-stage process. In the first section, fill in your name and address details as indicated in the form further down the page. Please ensure at this point you select the correct shipping region from the drop-down menu, and the correct country/region from a similar drop down menu. This will help the system to correctly work out any delivery charges accurately, and whether or not you should be charged UK Sales Tax (VAT).
The following page will show you your totals for your purchase, which you should check carefully, especially the sections for VAT (if applicable to you) and delivery charges. Once you are happy that these are correct, you should click the "Confirm Order" button.
Once you have clicked the "Confirm Order" button, you will then be transferred to a secure server with SSL technology which encryts your communication with the site to protect your privacy while entering your credit card details to complete your purchase. Please note that only when you reach this stage is your order complete, subject to our terms & conditions.
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What Happens next?
Once you have entered your credit card details and submitted your order, it will be processed as soon as possible by a member of our staff. You will be issued with a confirmation of your order by email within a few minutes of submitting your order. In addition to confirming your order, this email will also containg an order tracking reference, which you can use to track the progress of your order online, and which you should also quote should you wish to telephone or email us with a question about your order.
When you have recieved your order tracking reference, you can return to this site at any time and enter it into the box marked "Track Your Order" on the Order Tracker page of the site. Carefully enter your order reference in the box provided and click the "Go" button, and you will see a page detailing the progress of your order. On this page you will be able to see:
- If the order has been accepted/confirmed
- If payment has been recieved and accepted
- If the order has or has not been shipped
- Comments from our staff if there has been a problem or any other issue with your order.
Also on this page will be a complete list of items ordered plus all costs and total price paid.
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